One of the reasons that Pelikan has such an ardent following is the fact that their pens are durable and dependable. Pens that are 50+ years old can continue to write problem free if cared for properly. Despite their durability, there are pens that will experience failure in various situations. Also, even the best quality control is not infallible and products not quite up to standards will make it past the factory floor and into a consumer’s hands. Since so many of our purchases occur electronically these days due to the scarcity of brick and mortar stores, there really is not an opportunity to identify many of these flaws before purchase. Thankfully, there is a system in place for when service is required. In the United States and Canada, that service is provided by Chartpak, Inc.
If you peruse Chartpak’s website, you will learn that they were first established in 1949 as a graphic and design products company within the United States. They have been innovators with products for artists and draftsmen and have expanded their reach over the years by designing products for the engineering and visual communications fields. The Chartpak of today is described as a global leader in the creative product enterprise and reportedly has 9 brands with 38 product lines that span 17 categories of art materials, fine writing, craft & hobby and office products for home, school, and office.